Frequently Asked Questions

We deliver anywhere in South Africa via The Courier Guy.

Delivery is a flat rate of R95. Final cost is confirmed at dispatch.

Typically 2–4 business days depending on your location.

Yes! We offer Click & Collect from McKaynine Honeydew. Select this option at checkout and book a collection slot.

Tuesday, Wednesday and Thursday 17:30–20:00 and Saturday 08:00–16:00.

You will receive an email notification when your order is ready for collection.

We are currently in a test phase, as soon as that is complete we will add in delivery

Browse the shop, add items to your cart, and proceed to checkout. We accept secure card payments via Yoco.

We accept all major credit and debit cards via Yoco, our secure South African payment gateway.

Yes. All payments are processed by Yoco. We never store your card details.

Contact us as soon as possible via the contact page or WhatsApp. Once an order is dispatched we cannot cancel it.

Yes, a confirmation email is sent immediately after successful payment.

We stock products for all breeds and sizes. Check each product description for size and suitability guidance.

Yes! Our own dogs personally test selected products. Look for the paw badge on product pages.

Yes, we actively support South African dog product makers and brands.

Contact us via WhatsApp or the contact page and we will let you know when it is back in stock.

Yes we do, McKaynine is highly recommended

We accept returns within 7 days for unopened, unused products in original packaging. Please contact us first.

Contact us immediately with a photo of the damage and we will arrange a replacement or refund.

Refunds are processed within 5–7 business days back to your original payment method.

Great news — we're always looking for quality dog products! Visit our Sell With Us page to learn more about becoming a K9 Emporium supplier.